Colby Management, An Associa® Company Helps Community Address Insurance and Roof Issues Head-On

This small condominium community consists of 12 units and is located in Sun City, Arizona. Colby Management, An Associa® Company, has managed the community since 1996.

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Challenge:

Due to the deteriorating condition of the roofs, this small community was on the verge of losing its insurance coverage. Even though the board of directors was aware of the need for new roofs, it did not have the funds to replace them. A misunderstanding of who was responsible for roof replacement further compounded the issue.

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Resolution:

Colby Management stepped in to immediately solicit bids for a full roof replacement. The community manager contacted several insurance companies, reviewed the community’s governing documents, and consulted an attorney to help illuminate the issue of roof responsibility. Meetings were set with homeowners to openly discuss financial responsibilities, insurance carrier options, and the possibility of special assessments to replace the roofs. With homeowner input, the board ultimately decided to change insurance carriers.Colby was able to guide this board through the process of changing insurance companies, as well as assist them in interpreting their documents. As a result, their insurance coverage was not interrupted. Today, Colby continues to help this community through the special assessment and roof replacement process.